Our experience over the years has led us to create training materials for many companies, large and small.
Whether used internally or in a customer-facing application, intuitive and well-produced video using screen capture, actors or a combination of the two will help make your company more efficient.
We had a small online company approach us in 2012. They were having problems with their customers not completely understanding how to use their product and their reputation among their customers was suffering because of this.
After creating a 4-minute video and embedding it in to their Customer Service page, we immediately saw a 60% reduction in support telephone calls. We also saw a tremendous increase in the overall happiness of their customers.
In adding this video to the company’s YouTube channel, we have also seen the video become somewhat of a sales tool.